Privacy policy

This privacy policy explains how David Westnedge Ltd. uses the personal information we collect about you.

What information do we collect about you?

We collect the information about you that you provide when you apply for an account with us or use our website’s feedback form. We also collect information about your purchases when you place an order for our products using our website, by phone, by fax, by post or by email. (Please note that our phone calls are not recorded.) If you receive our marketing emails, we also store information about your interactions with this service.

We may collect the following information when you use our website:

    • name, company name and job title
    • contact information including email address, phone number, the address to which we will despatch your order, and the address to which we will send your invoice
    • demographic information such as postcode and type of retail market
    • purchase history
    • when applying for a new account: your company registration number. For some overseas companies we also require a VAT number

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • internal record keeping
    • we may use the information to improve our products and services
    • we may periodically send promotional emails about new products, special offers, or other information regarding our company using the email address which you have provided

We may collect the following information when you receive our emails:

    • demographic information such as location
    • engagement, including whether the email has been received, if it has been read and which links in the email have been clicked

We collect this information to provide our customers with a better service and may use it to monitor if we have your contact details up to date. You may withdraw your consent for this service at any time.

How will we use the information about you?

We collect information about you for core business purposes. We use it to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. You have a right at any time to tell us you no longer wish to be contacted by email, by phone, or by post. You can tell us at any time that you would like your personal information deleted from our systems and we will do our best to comply unless we must retain it on a lawful basis, for debt collection purposes, or for a contractual obligation e.g. fulfilling an order. We will share your despatch address with our fulfillment companies. We may occasionally pass on your phone number or email address so that you may be contacted by our courier regarding your delivery, but we will not pass these details on without your permission.

In rare instances David Westnedge Ltd. may need to send your details to and also use information from credit reference agencies and fraud prevention agencies.

If you stock our products we may like to feature your store location on our links page. We will always contact you for permission before we list your information on this page and you may withdraw consent at any time.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

David Westnedge Ltd. will not share your information for marketing purposes with third parties outside of our chosen marketing platform. We will delete your information if requested; you may do so by contacting us via email or by writing to:

David Westnedge Ltd.
44 Westleigh Avenue
London
SW15 6RL
United Kingdom

You can unsubscribe from our marketing emails at any time by clicking the link in the footer of the email. If you would like your personal information deleted instead it is better to contact us so that we can do this for you as your data remains stored if you unsubscribe and it is easier to delete your information if you have not first unsubscribed.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email, or write to us at the following address:

David Westnedge Ltd.
44 Westleigh Avenue
London
SW15 6RL
United Kingdom

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Security

We take precautions to make sure that your information is secure. In order to prevent unauthorised access of your personal information, we have physical, electronic, and managerial procedures in place to safeguard and secure the information we collect about you.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website and if you use any links to leave our site you should then read the privacy statement of the site you are visiting.

Changes to our privacy policy

We keep our privacy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24 August 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email
By telephone on 020 8789 2081

Or write to us at:

David Westnedge Ltd.
44 Westleigh Avenue
London
SW15 6RL
United Kingdom

If you have any questions/comments about our privacy policy, you should contact us via our
CONTACT FORM.

Last updated: 24th August, 2018

davidwestnedge.com

The online catalogue for David Westnedge Ltd.